Welcome to ASDA GLOBAL!
While in-game, we expect all players to have a basic respect and understanding for other community
members and the ASDA GLOBAL (AG) staffs.
The following set of rules is provided to further outline our expectations
when it comes to in-game conduct.
We reserve the right to change these rules at any time, so it's a good idea to revisit our page from time to time.
And punishment can be strengthened according to the case and degree. And also punishable if you are involved with the associated account.
Then, please keep this information in mind:
※ Any kind of hacking, account thief, manipulating the game client - Permanent ban without warning (depends on the cases)
This rule is applied to every game system.
Any use of third-party programs to automate a function of the game is not permitted. Placing objects on your keyboard for your character to skill, or holding down a key while multi-tasking or AFK (e.g. Holding down a key for your character to attack while watching a movie) is considered botting.
The punishment is a below:
1st - permanent from our service
Suspicious activities of botting/hacking will also get you banned.
Players are able to contribute to catching Auto-bot/hackers as well by submitting a report to our DQA (https://global.masangsoft.com/SUPPORT_INQUIRY.
Our responding time is 10:00 am - 19:00 pm, from Monday to Friday. (GMT+9)
You also report Auto-bot directly in-game to GMs, they will respond to you if they are available.
Please avoid making false reports on players.
If you make false reports, you will get a punishment.
※ Without any evidence, we cannot take any actions so please attach the evidence like SS or video.
2. Harassment /verbal abuse / offensive chat / Interrupting
The use of racial, insulting, and offensive slur, libel, discrimination, deliberate unfriendliness towards a member, flaming,
trolling, inappropriate use of foul language is punishable. (for example: stealing summoned boss, disturbing auto fish or dig, etc)
Spreading false rumors or the personal information of a member is also not acceptable.
The offender will receive a mute as below:
1st - Warning
2nd - 1 hr from our service
3rd - 3 hrs from our service
4th - 1 day from our service
5th - 3 days from our service
※ The punishment will be handled at our staff members’ discretion.
When speaking to an Administrator, being rude, disrespectful, or giving an ‘attitude’ won’t
get you anywhere, don’t expect to get any help. You may be instantly banned or given any punishment.
3. Impersonation /scamming/stealing
Members pretending to be a staff member at AG is strictly not allowed.
Any attempts will result in a ban. If the act is continued, this will be escalated to a permanent ban from our service. ASDA GLOBAL
In case of item or account theft, related characters may be subject to permanent sanctions.
Report a player to a staff member if you witness anyone breaking rules.
Claiming you are able to punish another member falls under this rule as well as attempting to control other members.
Reporter need to record or take screenshots of the scam as your proof.
※ Without any evidence, we cannot take any actions and your issue will be dismissed. If evidence is present, the scammer will have all their accounts wiped.
Also, advertising any other ASDA series' private server/ scamming website is a straight permanent ban
from our service. Don’t troll and advertise a dead/fake server, it may still get you banned.
4. Abusing glitches
Abusing any glitches of any kind which grant you an advantage over other members is punishable.
This also includes duplicating items, disconnecting members, lagging server, creating excessive multi-accounts, fake attendance account, war, etc.
Depending on how severe the abused glitch is, the punishment ranges from a temporary ban to a permanent ban from our service. All advantages gained from the glitch will be undone.
If you discover a glitch, please report it to a staff member.
You shouldn't give out your personal information (e.g. postal address, password, phone number, email address,
IP address, or the contents of tickets or other private conversations) to other community members.
Never give out private information of any kind in-game - keep your data safe.
We will not take responsibility for any issues regarding accounts being hacked/losing items/deleted
Allowing a banned user to use your account will result in a temporary ban ranging to a permanent ban.
Trading accounts is not prohibited in AG, however, we don't encourage that. You are fully responsible for all the consequences related to the use or transfer.
6. War Abusing
Faction War Rules
[updated Feb. 23, 2021]
■ Fixed an issue where the player near the baseline is able to attack the opponent who is standing inside the basecamp.
- Fixed the issue where the attack continues even if you move inside the base camp after the first stroke from opponents in the faction war.
- Fixed the issue where you are attacked with a range skill while standing inside the base camp in the faction war.
Attacking the players inside the base camp intentionally is not allowed.
- This mechanism is currently under discussion with the development team.
BUT if you intentionally use any skills to attack the players inside the base camp, you will get the proper punishment.
[updated March. 30, 2021]
■Fixed an issue where the player is able to attack the opponent from inside the baseline in the faction war.
■Using multiple accounts of the opposite faction for entering the war to let more players in the battlefields.
■Abusing multiple accounts to earn more points or win the match.
■Using multiple accounts of the opposite faction to give the points away. (Intended feeding)
- If we find these cases from the play/access logs, both accounts (Main character and the infringer) will get banned.
■Taking advantage from parry abusing will not be allowed.
1- If we see a warrior who stays in the base and keeps using Parry skill only, this will be considered as "Abusing", not the actual game play.
2- Both main character and bot character's account will be blocked to access on our game by following steps.
※ Game admins will be randomly watching wars. Players' report without proper evidence won't be taken as proof.
These are not tolerable in Faction war, and we will consider these cases as 'Abusing bug/Loophole'.
Please take a screenshot/video and report to AG staffs. If it's confirmed, the violator's account will get banned as below:
1st: 1 day from our service.
2nd: 7 days from our service.
3rd: 30 days from our service.
4th: permanent from our service.
If you intentionally use a bugs and deceive the rules, you may face the proper punishment.
7. Restoration Policy
- For any restoration support, you need to report the loss to the AG Support team via ticket as soon as possible.
- If the issue happened more than 30 days ago, the restoration request will be denied.
- If access to your account has been shared, AG Staff will be unable to support you with any account/item restoration actions. Heavily shared accounts will also be at risk for account closure. Please, DO NOT SHARE YOUR ACCOUNT.
[Items Restoration Rules]
- It is eligible for a one-time restoration if you report it within 30 days from when the item was deleted accidentally.
[Account Restoration Rules]
- Hacked account
If the account hasn't been shared, AG Team will do an investigation. If your account has been shared, the investigation will be denied.
- Anything involving a Shared Account
If you share your account, AG Team will be unable to support the case because we're NOT allowing players to share their accounts.
- False Report
If you continue to make false reports related to account hacking, you may be subject to punishment.
- Deleted Account
If you delete your account by yourself, the restoration request will be denied due to Personal Information Protection Act.
※ AG Team reserves the right to modify these rules at any time.
※ Players will not be able to access the game account in any way during the ban period.
※ Players will not be able to retrieve any items from the permanently banned game account.
※ No refunds will be made for any Gem or items left within.
Thank you for loving and supporting us to make a nice AG world.